Charmius Verification: Documents, Review Time and Rejection Checks
Charmius verification needs to be completed before the first withdrawal. Depending on the account and payment method, the checks can involve proof of identity, proof of residential address and payment-method evidence.
Accepted identity examples include a passport, national identity card and driver’s licence. Proof of address can be a bank statement, utility bill or government letter, and it needs to be dated within the previous three months.
Document review is stated as taking 2–24 hours. That is a review window rather than a guaranteed approval time, and unclear images, expired identification or an address mismatch can lead to a document being rejected and resubmitted.
What You Need for Charmius Verification
The exact documents requested can depend on what needs to be checked. Identity and address documents form the core of the process, while payment-method proof can also be requested when payment ownership needs to be confirmed.
| Document Type | Accepted or Required Detail |
|---|---|
| Identity | Passport, national identity card or driver’s licence |
| Proof of address | Bank statement, utility bill or government letter |
| Address document age | Dated within the previous 3 months |
| Payment proof | Can be requested when payment ownership needs checking |
| Bank card proof | First 6 and last 4 digits visible, middle digits masked, CVV hidden |
Not every possible document necessarily needs to be submitted at once. The important part is to provide the evidence requested for the account and make sure it matches the registered details.
Accepted Identity Documents and Image Rules
A passport, national identity card or driver’s licence can be used as proof of identity. The document needs to be current and shown clearly enough for the details to be read.
- Use an unexpired identity document.
- Keep all four corners visible in the image.
- Make sure the text and photograph are clear.
- Avoid submitting a blurred or heavily cropped image.
Use an Unexpired Photo ID
An expired identity document is listed as a rejection trigger. Use a current document rather than submitting one that has already passed its expiry date.
No minimum remaining validity period is stated beyond the requirement that the ID itself must still be valid.
Keep All Four Corners Visible
The full identity document should stay inside the frame. Cropping away an edge or corner can make the submission harder to review and does not meet the stated image rule.
There is no need to invent a particular photo resolution or file size requirement where none is stated. The practical requirement is a complete, readable image.
Proof of Address Must Be Recent
Proof of address needs to show the residential details linked to the account and be dated within the previous three months.
| Proof of Address | Accepted Example |
|---|---|
| Bank statement | Yes |
| Utility bill | Yes |
| Government letter | Yes |
| Document age | Within the previous 3 months |
An older document can fall outside the stated freshness requirement even if the address itself has not changed.
Make Sure the Address Matches
An address mismatch is one of the listed reasons a verification submission can be rejected. The residential address shown on the document should match the details held on the account.
If the account information is incorrect, correcting the underlying account issue is safer than trying to submit a document with different details and hoping it will pass review.
How to Prepare Bank Card Proof
If bank-card evidence is requested, the card should not be shown in full. The verification rules specify which digits remain visible and which details must be hidden.
| Card Detail | What to Show |
|---|---|
| First 6 digits | Visible |
| Middle digits | Masked |
| Last 4 digits | Visible |
| CVV | Fully hidden |
This allows the payment method to be identified without exposing the full card number or security code.
Do Not Show the CVV
The CVV should be hidden completely. It is not part of the information that needs to remain visible for card verification.
Likewise, only the first six and last four digits should be left visible. The digits between them should be masked.
Verification Review Is Stated as 2–24 Hours
Once documents are submitted, the stated review window is 2–24 hours. This refers to document review and should not be confused with a guarantee that the account will always be approved inside that period.
| Stage | Stated Timing |
|---|---|
| Document review | 2–24 hours |
| If a document needs replacement | Depends on resubmission and another review |
| First withdrawal | Verification must be completed beforehand |
If a document is rejected and needs to be replaced, the total process naturally becomes longer because the corrected submission needs to be reviewed again.
Common Reasons Documents Get Rejected
The clearest way to avoid delays is to check the document itself before uploading it. Several rejection causes are specifically identified in the current verification information.
| Problem | What to Fix |
|---|---|
| Blurred image | Upload a clear and readable image |
| Expired identity document | Use a current ID |
| Address mismatch | Use proof of address matching the account details |
| Cropped identity document | Keep all four corners visible |
| Old address document | Use one dated within the previous 3 months |
| Card proof exposes too much | Mask the middle digits and hide the CVV |
No selfie, video call, notarised copy or fixed upload-file specification should be assumed unless the account specifically requests it.
Account Details Need to Stay Consistent
Verification works best when the information on the account matches the documents being submitted. The legal name should correspond with the identity document, and the residential address should line up with the proof of address.
The account policy also describes duplicate-account checks using information such as email, address and IP. Opening another account is therefore not an appropriate way to solve a verification issue.
Do Not Create a Second Account
If a document is rejected, correct the document or account detail that caused the problem rather than registering again. A second account can create a separate account-policy issue without fixing the original verification request.
Verification Must Be Complete Before Withdrawal
Identity verification is a prerequisite for the first withdrawal. Approval of the documents clears that verification step, but it does not by itself guarantee that every later payout condition has been satisfied.
Balance eligibility, payment-method rules and other withdrawal conditions remain separate from the document-review process.
Verification and VIP Status Are Separate
Verification does not set your loyalty level, so if you are checking account status alongside rewards, the VIP programme explains XP, SP and tier benefits separately.
Passing an identity check and progressing through the loyalty system are different account processes with different rules.
What to Check Before Resubmitting Documents
Before sending a corrected document, run through the same basic checks that affect acceptance.
- Use a current, unexpired identity document.
- Keep all four corners of the ID visible.
- Make sure the image is sharp and readable.
- Use proof of address dated within the previous three months.
- Confirm the residential address matches the account.
- For card proof, leave only the first 6 and last 4 digits visible.
- Mask the middle card digits and hide the CVV completely.
- Correct the existing account rather than creating another one.
A clean resubmission is usually more useful than sending multiple versions of the same document without correcting the issue that caused the rejection.
FAQ – Charmius Verification Questions
Do I Need Verification Before My First Withdrawal?
Yes. Identity verification must be completed before the first withdrawal can proceed.
Which Identity Documents Can I Use?
Accepted examples include a passport, national identity card and driver’s licence.
Can I Use an Expired ID?
No. An expired identity document is listed as a reason for rejection, so use a current ID.
What Can I Use as Proof of Address?
A bank statement, utility bill or government letter can be used as proof of address.
How Recent Must Proof of Address Be?
The document needs to be dated within the previous three months.
How Should I Mask a Bank Card?
Keep the first six and last four digits visible, mask the middle digits and hide the CVV completely.
How Long Does Verification Take?
Document review is stated as taking 2–24 hours. This is a review range rather than a guaranteed approval deadline.
Why Was My Document Rejected?
Listed causes include a blurred image, expired identity document and address mismatch. Cropping or using an old address document can also create problems with the stated document rules.
Does My Address Need to Match the Account?
Yes. The proof of address should match the residential details held on the account.
Should I Open Another Account if Verification Fails?
No. Correct the rejected document or account detail instead, as duplicate-account checks can include email, address and IP information.